Privacy policy

3. How We Collect Your Data

We collect personal data in a few ways, including:

• When you contact us by email or phone

• When you sign up for our services, events, or mailing lists

• When you complete a form or survey

• Through analytics on our website (via cookies, see our [Cookie Policy] if applicable)

4. Why We Collect Your Data (Purpose & Legal Basis)

We only collect and process your data where we have a legal reason to do so. These include:

• Your Consent – e.g., when you sign up for updates or submit your details voluntarily
  (UK GDPR Art. 6(1)(a))

• Contractual Necessity – to provide services you've requested or agreed to
  (UK GDPR Art. 6(1)(b))

• Legal Obligation – if we are required to retain information for compliance purposes
  (UK GDPR Art. 6(1)(c))

• Legitimate Interests – to operate and improve our services in a way that does not override your rights
  (UK GDPR Art. 6(1)(f))

5. How We Use Your Data

We may use your data to:

• Respond to your enquiries

• Provide you with information or services you’ve requested

• Manage your participation in events or groups

• Improve our website and user experience

• Carry out internal reporting or evaluation (using anonymised data where possible)

6. Sharing Your Data

We will never sell your personal data.
We may share it:

• With trusted service providers who help us deliver services (e.g. email platforms),

• If required by law or a legal process,

• With your explicit consent.

All third parties are required to respect the security of your data and comply with data protection laws.

7. Data Retention

We only keep your data for as long as necessary for the purposes for which it was collected, or to meet legal or contractual obligations.

When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access – Ask what personal data we hold about you

• Right to rectification – Request correction of inaccurate or incomplete data

• Right to erasure – Request deletion of your data

• Right to restrict processing – Ask us to stop using your data in certain cases

• Right to data portability – Request to transfer your data to another organisation

• Right to object – Object to processing based on legitimate interests

• Right to withdraw consent – At any time, if processing is based on consent

To exercise your rights, please contact us at: [Insert contact email]

9. Data Security

We take appropriate technical and organisational measures to secure your data against loss, misuse, unauthorised access, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or how we operate. We encourage you to review it regularly.

11. Complaints

If you have concerns about how we handle your data, please contact us first—we’ll do our best to resolve the issue.
You also have the right to contact the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF

• Phone: 0303 123 1113

📩 Questions?

Feel free to contact us at noel@novel-solutions.co.uk if you have any questions about this policy or your data.